Privacy Policy

Privacy Policy – Pronto Plumbing and Drain Inc.

This Privacy Policy explains how Pronto Plumbing and Drain Inc. (“we,” “our,” or “us”) collects, uses, shares, and safeguards your personal information when you visit ProntoService.com (the “Site”), use our services, apply for employment with us, or interact with any other webpages, features, or content we own and operate that link to this Privacy Policy (collectively, the “Services”). It also outlines your rights regarding your personal information and how to contact us with questions.

Personal Information We Collect

“Personal information” generally refers to data that identifies or relates to a specific individual. The definition may vary depending on your place of residence, and only the definition applicable to your location will apply to you.

We may collect personal information about you in several ways, including:

• Directly from you, such as when you contact us by phone, email, or other methods.
• Automatically, through cookies, server logs, and similar technologies when you interact with our Site or emails.
• From third-party sources, including affiliates, business partners, service providers, publicly available sources, or during background checks in connection with employment applications.

Below are examples of the types of information we collect and how we use them:

Call and Visit Recordings

Customer calls and in-person interactions may be recorded for training and quality-assurance purposes. We also utilize technology from our partner, ServiceTitan; please refer to their privacy policy.

Client Information

We collect names and contact details of clients and their employees to manage projects, billing, and routine business communication.

Cookies & First-Party Tracking

We use cookies and clear GIFs to help our Site function efficiently.

Cookies & Third-Party Tracking

We may use third-party tracking technologies for analytics and behavior-based advertising. Where legally required, we obtain your consent before placing these cookies.

Demographic Information

We may collect age, location, or similar demographic details to understand our users and tailor our services.

Employment Information

If you apply for a job or are employed by us, we collect information necessary to process your application or manage your employment—this may include your Social Security Number and other legally required data.

Feedback & Support

When you contact us for support or provide feedback, we collect your name, email, and any other information you submit so we can respond.

Mailing Lists

When placing a service order, you may provide your email or mailing address. We use this information to send service-related updates or marketing communications with your consent.

Service Orders

To schedule or complete service, we may collect your name, billing address, service address, age of the home, email, phone number, and payment information. This information is used to fulfill our contract with you.

Public Health & Safety

If necessary to address public health or safety, we may collect relevant health-related information in compliance with legal requirements.

Surveys

If you participate in a survey, we collect your responses. If the survey is administered by a third party, their privacy policy applies.

Website Interactions

We may track how you interact with our Site (e.g., clicked links, form entries, device information) to improve user experience and detect fraud.

Web Logs

We collect browser type, operating system, IP address, domain name, click activity, referring website, and timestamps to analyze Site usage and performance.

How We Share Information

We may share your personal information in the following ways:

Affiliates & Business Transfers

We may share information with our corporate affiliates or in connection with mergers, acquisitions, or the sale of assets.

Legal Requirements

We may disclose information when required to comply with subpoenas, warrants, legal processes, or investigations.

Service Providers

We share information with trusted vendors who perform services on our behalf, such as payment processors, survey providers, technical support, and order fulfillment companies.

With Your Consent

We may share your information with third parties if you authorize us to do so.

SMS TERMS AND CONDITIONS

Description of SMS Service

By providing your phone number, you consent to receive SMS messages from Pronto Plumbing and Drain Inc. regarding appointment confirmations, service reminders, promotions, and other updates. Message frequency varies.
You may opt out at any time by replying STOP. Message and data rates may apply.
For help, contact Info@ProntoService.com.

Personal Information Collected

We may collect your name, address, phone number, email (if provided), and service preferences through phone calls, online forms, and website tracking tools.

How We Use SMS-Related Personal Data

Your information may be used to:

• Send appointment notifications and updates
• Share promotional offers
• Respond to questions and improve customer service

Data Security & Sharing

Your information is accessible only to authorized personnel.
We do not sell or rent personal data. However, we may share your information with:

• SMS service providers
• Essential business partners (e.g., payment processors)
• Legal authorities if required

We do not share mobile information with third parties for marketing purposes.

To opt out of SMS:
Reply STOP.
For assistance: contact Info@ProntoService.com.

Your Choices

Depending on your location, you may have rights such as:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information (subject to legal exceptions)
• Opt-out of promotional emails
• Objection to certain uses of your data

To unsubscribe from promotional emails, use the “unsubscribe” link in those emails. Service-related messages may still be sent.

Not all rights apply in every jurisdiction, and requests may be limited when permitted by law.

Submitting Requests

You may exercise your privacy rights by contacting us using the information in the Contact Information section below.

We may require verification of your identity, such as confirming:

• Your name
• Your last service with us
• Other identifying information

Authorized agents may act on your behalf if proper written authorization is provided.

Marketing Communications

You may provide your email to receive newsletters, surveys, promotions, and offers. You can opt out at any time by using the unsubscribe link.
To stop receiving promotional SMS messages, reply STOP.

How We Protect and Retain Information

While no system is completely secure, we use reasonable measures to protect your information from unauthorized access or disclosure.
If legally required, we will notify you of any data breach.

If you create an account on our Site, you are responsible for maintaining your password’s confidentiality.

We retain personal information only as long as necessary to meet legal, operational, and service requirements.

International Data Transfers

Our Services are intended for U.S. users. If you are outside the United States, your information may be processed in the U.S. or other locations where privacy laws may differ.

Third-Party Websites

Our Site may link to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies before providing information.

Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from anyone under 16 without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “effective” or “last updated” date will indicate the most recent version. If material changes occur, we may notify you by email or website notice.

Additional Information for California Residents

If you are a California resident, you may have additional rights:

California Shine the Light

You may request information about categories of personal data shared with third parties for direct marketing purposes.

Notice of Collection

We may disclose collected personal information to government entities when required.
We do not sell personal information for money but may use cookies for advertising purposes.

Sensitive Information Disclosure

We collect certain sensitive information (e.g., Social Security Numbers, payment information) for legal and service-related purposes.
We do not use or share this information for cross-context behavioral advertising.

Contact Information

If you have questions, comments, or concerns regarding this Privacy Policy—or if you need this policy in an accessible format—you may contact us at:

Pronto Plumbing and Drain Inc.
Phone: 717-737-3700
Email: Info@ProntoService.com
Website: ProntoService.com

Address: 1111 Primrose Ave Camp Hill, PA 17011

Contractor Number: PA161940