WE WILL SERVE our customers with integrity, competence, and objectivity.
WE WILL DELIVER to our customer all that we promised through value-added services.
WE WILL PERFORM our work to meet technical codes or better.
WE WILL EXPLORE each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
WE WILL RESPECT each customer’s home and property and leave them as clean as we found them.
Our Pledge To Our Employees
WE REGARD our employees’ satisfaction as important as customer service and company profitability. We subscribe to the premise of win, win, win.
WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.
WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high performance standards.
Our Professional Responsibility
WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
WE WILL STAND behind our work.
WE WILL NOT provide service to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
WE WILL NOT advertise our services in a deceptive manner.
WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.
WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
WE WILL MAKE it our moral imperative to maintain a profitable business as a part of our responsibility to our employees and our families.
WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.
Our Social Responsibility
WE WILL BE GOOD corporate citizens.
WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
EDIT: I had to call Pronto Plumbing again this week for a completely unrelated issue. Casey was great, and so was Daniel. He came out promptly to assess the situation. While it turned out to NOT be a plumbing-related issue, he connected me immediately with someone who could help.
Would definitely...Explore more reviews »
Used Pronto for a complete interior sewer pipe replacement. Dan, who came to do the consultation (for free) was wonderful. He walked me through the process and allowed me to view the screen as he camera'd the line. He was very nice and communicated throughout the entire process. For the...Explore more reviews »
Jesse was great and provided even keeled calm service. I had total confidence in everything he was doing and saying. He explained it well and found the root of the problem and fixed it. I called pronto at 6:30 pm and he was here within 30 minutes. I...Explore more reviews »
Ethan Auland went to the extreme to make sure our drain line was clean and not slowed down. He was very considerate and made himself comfortable working in our home. We highly recommend his work. Sincere thanks! 02/07/24