Reviews
I called Pronto Plumbing today (8-23-23) around 2 pm. I spoke with a lady on the phone and she said someone will be out later today! About an hour later I got a call that a technician will be here in 20 minutes or so!
Daniel, one of their technicians showed up on time. I explained my issue, he took a few pictures, and began his magic! He was here for about an hour and a half and got the clog the first time. Daniel was also courteous and polite while he did his job.
Within three hours of my initial call the drain was flowing again! Being a first time customer it was under $100! Definitely a happy, satisfied customer!
We had a great experience with Pronto. The entire team communicated clearly, explaining anything and everything we asked about our plumbing/septic situation. Not only was the entire team including Kevin, Melvin, and Drew, very communicative, they were very friendly and helpful. There was an hiccup a day into the job, on a Saturday, which was the fault of no one, but Kevin rushed over immediately to take a look and fixed the problem. I can’t thank him enough for that level of care.
Our job took an extra day due to a huge rock underground where the new septic tank needed to be placed. After hours and hours of jackhammering, we were left with a huge mound of field stones, some hundreds of pounds. I asked if we could keep a few instead of hauling them all away. Melvin moved a few for me in the backhoe’s bucket to the back of my property and Drew helped me go through some of the rocks to make a pile for saving. They were both so kind and a pleasure to interact with.
We would definitely recommend and will use again, when needed.
Exceptional service! Scheduling was quick and easy. Matt was incredibly knowledgeable and helpful. He arrive right on time and was able to diagnose our issue and fix it in a few hours- including installation of a whole house filtration system. He took the time to explain our options – no pressure sales pitch! Highly recommend!
Dan was awesome. He was very informative, told me everything he was doing and didn’t try to push anything I didn’t need. He was also super friendly with my pets and granddaughter. Any problems, we’ll be calling him again!!! Thanks Dan!!
Had a deep clog in my kitchen sink and Jared came to the rescue. Pronto was able to get me scheduled the day I called, which was very convenient. Jared was very professional and explained the steps he was taking to fix the situation. Wen done he called back with some tips to prevent this situation occurring again and was very polite and easy to talk to regarding the work that he had done. I would highly recommend Pronto and Jared. I will definitely be calling them again if and when needed.
The technicians were great, very thorough. However, I didn’t appreciate the false advertising. The commercial say $93. or its free, but we were told that was only for a septic drain not our kitchen drain once the work was done, cost was over $200. For that reason, I will most likely not use them again.
The company has a great communications program to include texts with photos and names of the tech(s) coming to your home. The prices were reasonable for the repair of a fan issue. The furnace quote was a bit salty but they were not pushy about the sale. The guys kept everything neat an clean, were thorough, and got the jobs done in a timely manner (fan fix and furnace replacement).
