JANUARY 2021 CLEANER MAGAZINE:
From structured process protocols for each and every job to giving customers free sewer line inspections, Pronto Plumbing definitely is not a conventional plumbing and drain cleaning company.
And when combined with an emphasis on investments in advanced, productivity-enhancing equipment — especially trenchless pipeline rehab technology — co-owners Barry Kindt and John Gribble have created a unique formula for success at the company, based in Camp Hill, Pennsylvania.
“We do operate completely different than most plumbing companies,” Gribble says. “We believe everything is about image and creating comfort for customers that use our services. “Providing a better customer experience creates a better image. And we do that by offering to inspect sewer lines before they become an issue, by running service calls the same way every time and by having a well-stocked warehouse and trucks so technicians can provide solutions to problems every day of the week.”
The numbers speak for themselves. With 53 employees, diverse service offerings that include electrical and HVAC, a fleet of 22 service vehicles and an ever-growing roster of machines and equipment, Pronto Plumbing has grown considerably since Kindt founded it in 1998.
Gribble says Kindt, whom he describes as a mentor, deserves most of the credit for the “visionary” approach to growing a company. “He’s a very driven man and his hobby is business. He’s been very inspirational to my career.”