Customer Reviews & Testimonials

Tommy was an amazing technician. He put the extra time and effort in to solving our water heater issue and provided excellent technical advice. Customer service and expertise are unmatched in my area when it comes to Pronto plumbing and Tommy. I would recommend them to anyone needed work done.

Wade was extremely thorough, cleaned up very well after himself and I think finally solved the problem with my toilet issue. Kevin was here once for the toilet and did not resolve the issue and never really even pulled the toilet; then John and Kevin returned a second time about a month later and did some what of a repair but didn't get to the root of the problem. Thank heavens Wade was dispatched today because it was quite clear what was going on and he solved the issue. I have peace of mind now that the job has finally been done correctly. Wade is a top-notch technician. You just better keep him around.

Just had a great, immediate response from Dustin Steele one of the outstanding professionals at Pronto Plumbing here is South Central Pa. to a potentially serious internal water leak. Dustin quickly determined the cause of the leak, corrected the problem and left our home cleaner than he found. This was another successful visit by the outstanding professional at Pronto Plumbing.

Wade was very helpful and answered all of my questions. He helped us with a washing machine pan installation, adding a set of auto-shutoff valves with a water sensor for the washing machine, and fixing a piping issue that would have led to our water heater leaking eventually. The service visit was a little on the long side but he was doing multiple things and he also gave me a discount for the wait.

We called the night we discovered that we had an issue & they came out the next morning!! They were very nice & professional. The technician was great as well! We definitely plan to use them in the future!

The technician was very professional and finished in a good amount of time. At the of the service call he gave me several options as to what may happen in the future since my water heater is 15 years old and what the cost would be for each option.

Mr. Steel did a fantastic job at my residence. He took time to explain everything that he was doing to correct the plumbing problems. I have used Mr. Steel in the past and have been extremely satisfied with his professional approach to his work.

All technicians we’ve gotten from Pronto/Secco have seemed very good, making suggestions, being knowledgeable and friendly, doing extra little things (“going the extra mile”) without pressuring us into taking their suggestions. I have felt comfortable with having them in my house and have never felt “ripped off.” Highly recommend.

I recently had Pronto Plumbing at my house for a free check on my water heater they had installed. My technician found a leak coming from the bathtub into the basement along with another I showed him under the bathroom sink. He was able to take care of it right away and was terrific. It's a great company and I never have any problems.